Amazon Account Adjustment Refund 2022 (What Is It + FAQs)

Many consumers are confused by the term “account adjustment refund.” You might want to know why they are issued or how you will receive one. If so, keep reading for the answer to these questions more!

What Is the Amazon Account Adjustment Refund In 2022?

Amazon account adjustments are issued when the company cannot fulfill the order due to delays in shipping, damage to products, or delays in 2022. Customers are notified by email that they have received a refund, and the reason can usually be determined on the Amazon website. General adjustments, goodwill adjustments, and account adjustments help maintain customer loyalty.

If you want to know more valuable facts about the Amazon account adjustment process, keep reading for more useful facts and tips!

What Is an Amazon Account Adjustment Refund?

When an item you purchased has been lost during transport and cannot be delivered, Amazon initiates an account adjustment refund. During the process, Amazon returns the customer’s money to their original payment method.

Why Would You Receive an Account Adjustment Refund From Amazon?

Unlike other refunds, account adjustments are started by the seller or Amazon and not the buyer. Therefore, you may be wondering why you’re suddenly receiving money from Amazon.

For example, one customer recently received an account adjustment refund for a low supply order during the holidays, and was in backorder for several weeks.

Rather than holding their payment and not shipping the order for nearly a month, their account was adjusted, and they had the option to reorder once the items were in stock again.

Some other situations where an account adjustment refund is justified are listed as follows:

  • Purchases are lost during shipment
  • Purchases are damaged during shipment
  • An extended delay occurs during shipment
  • Recall of product occurs before delivery

How Will I Know That Amazon Issued an Account Adjustment Refund?

Usually, the first time you notice you have a refund from Amazon is when you get a bank alert. Before you start scratching your head, check your email or look on the Amazon website.

When Amazon cancels an order, they will send you an email confirming the refund amount and where it will be issued.

However, for more information on why the adjustment occurred, you will need to look on the Amazon website or the app and search your order history. There is usually additional information about refunds or delays in the details sections.

If not, you can use the tracking number shipped by USPS or FedEx to access the system. From there, you can look through the timeline and determine what the issue may have been.

What Is a General Adjustment Refund on Amazon?

What Is a General Adjustment Refund on Amazon?

When Amazon customers order items from third-party sellers and Amazon cannot deliver them, a general adjustment refund is issued.

With a general adjustment refund, the customer receives the total payment amount back to their original payment method.

What Are Some Reasons You Could Get a General Adjustment Refund From Amazon?

Much like account adjustments, customers can request a general adjustment if items are damaged during shipment, are lost, or delayed.

What Is an Amazon Goodwill Refund?

Meanwhile, Amazon may decide a refund can be issued without returning an item in certain circumstances, resulting in a goodwill refund.

Consider if the product’s price was so low that it exceeded shipping cost and restocking fees. Depending on how much money the product costs logistically, it may make little sense to send it back.

How Do I Change My Refund Method on Amazon?

If you want your refund sent to a different payment method, then you’ll need to contact Amazon customer support, which you can do by phoning 1-888-280-4331 or use Amazon’s online chat feature.

When calling Amazon, ask for the department that handles account adjustments and speak with one of the company’s representatives.

To know more about Amazon, you can also see our posts on Amazon refund without return, if Amazon refund canceled orders, and the Amazon instant refund.


If Amazon cannot fulfill an order, the company will issue an account adjustment refund. Seeing as mishaps happen during shipping, these refunds aim to keep customers loyal.

Likewise, goodwill refunds and general adjustments serve the same purpose.

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