Amazon Employee Assistance Program 2022 (Full Guide)

As an employee at any workplace, it’s reassuring to know the company provides resources for you when you need help.

As one of the top employers in the US, you may be wondering if Amazon has an employee assistance program. And if so, what resources does it provide? I’ve done all the research about the issue and have all your answers!

Amazon Employee Assistance Program In 2022

Amazon’s Employee Assistance Program is free and gives you and your family access to treatment from a clinician up to five times per incident, per individual, per calendar year as of 2022. To schedule an appointment, call 1-800-511-3920, which is available 24/7, for help. Additionally, this program helps employees with family, mental health, financial, and legal problems.

To learn more about Amazon’s Employee Assistance Program, including what is not covered by the program and what third-party company offers the services, keep on reading!

What Is The Amazon Employee Assistance Program?

Amazon’s Employee Assistance Program is a service that provides confidential 24/7 support, resources, and referrals for every part of an employee’s work and personal life.

At Amazon, every employee has access to this helpful program, no matter their work schedule or position.

How Much Does The Amazon Employee Assitance Program Cost?

Amazon employees can use the Employee Assistance Program’s tools at absolutely no cost, making the program incredibly popular.

With that, the Employee Assistance Program doesn’t charge co-payments, co-insurance, or deductible payments.

Additionally, you are not responsible to an MHN counselor for fees of any kind under any circumstances.

However, if you want access to services not included in your Employee Assistance Program at Amazon, you need to arrange and pay for said services separately.

What Benefits Are Available Through The Amazon Employee Assistance Program?

The range of benefits available in Amazon’s Employee Assistance Program covers various aspects of life.

With that, some of the online resources are designed for parents whose children struggle with developmental disabilities. Additionally, there are tools to help employees find referrals and assistance for child and eldercare.

Moreover, Amazon employees can access financial counseling, estate planning, as well as other services in the unfortunate event of a life-threatening illness or death.

Essentially, Amazon wants its employees to feel like every aspect of their lives is protected and healthy.

How Do You Contact Amazon’s Employee Assistance Program?

Amazon’s Employee Assistance Program is accessible every day of the week, 24 hours a day; all you have to do is call the toll-free number at 1-800-511-3920.

After calling the number, employees can arrange their Employee Assistance Program services. Some current Amazon employees report having to schedule an appointment for an initial consultation.

However, it’s very important that you honor your set appointment time, as the program considers one of your consultations used if you fail to cancel at least 24 hours in advance.

On the other hand, if you have to miss a consultation because of an emergency or circumstances beyond your control, your absence is excused.

Who Provides Amazon’s Employee Assistance Program?

Who Provides Amazon’s Employee Assistance Program?

Amazon itself does not provide the Employee Assistance Program available to the company’s employees. Instead, Amazon uses a third-party company.

With that, MetLife delivers all the benefits and coverage included in Amazon’s Employee Assistance Program.

Are There Limitations To Amazon’s Employee Assistance Program?

Yes, unfortunately, there are some limitations to Amazon’s Employee Assistance Program, despite it being so inclusive for various services.

With that, some of the services the Employee Assistance Program doesn’t provide include the following:

  • Inpatient or outpatient treatment for any medically treated illness
  • Prescription drugs
  • Treatment or services for mental retardation or autism
  • Counseling services beyond the number of sessions covered
  • Services by counselors who are not listed as one of MetLife’s providers
  • Counseling required by law, a court system, or paid for by Workers’ Compensation
  • Formal psychological evaluations and fitness-for-duty opinions

If you have any questions about whether or not a specific service you or a family member need will be covered by the Employee Assistance Program, don’t hesitate to call the toll-free number (listed above).

What Can Amazon’s Employee Assistance Program Help With?

After listing all the services that the Employee Assistance Program does not help with, it’s reassuring to know there are several services it does provide.

With that, some of the concerns Amazon’s Employee Assistance Program can help with include the following:

  • Identity theft
  • Health and wellness concerns
  • Alcohol and drug dependency
  • Stress and anxiety
  • Legal issues
  • Financial issues
  • Changes in mood
  • Problems at work
  • Relationship, marriage, and family problems

Once again, if you’re not sure if the Employee Assistance Program will cover the issue you’re having, it’s best to contact the helpline and ask.

Does Amazon’s Employee Assistance Program Include Clinical Support?

Yes, Amazon’s Employee Assistance Program does offer clinical support. However, there is a limit to how many consultations you and the members of your household can receive.

For example, you and your family members can access up to five consultations with a licensed clinician per incident, per individual, per calendar year.

Are Clinical Consultations Through Amazon’s Employee Assistance Program In-Person?

One of the convenient aspects of Amazon’s Employee Assistance Program is that you can choose how you’d like your consultations to be conducted.

For example, you can choose between having a consultation over the phone or via a web-video call.

Amazon offers these two choices to keep employees safe and healthy while also providing a service in the most convenient way possible.

If you are an Amazon employee, you can also see our posts on Amazon employee discount, if Amazon is bad for society, and when does Amazon pay.


Amazon’s Employee Assistance Program is very inclusive and offers services to help with financial, legal, relationship, or mental health struggles.

Through Amazon’s Employee Assistance Program, you and the members of your household can access up to five consultations per incident, per individual, per calendar year.

However, there are also some services the Employee Assistance Program doesn’t cover, like outpatient treatment, prescription drugs, and treatment for autism.

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