Verizon is one of the largest wireless providers in the country, so it makes sense that it would have a large customer service department to handle inquiries and complaints.
Have you been wondering how to get a hold of Verizon Executive Relations, and in what situations they would come in handy? Well, read on to learn what I’ve discovered!
Key Takeaways
What Is Verizon Executive Relations In 2022?
Verizon Executive Relations is responsible for dealing with customer complaints that have not been resolved through the appropriate lower channels of the customer service team. Furthermore, if you have an issue that the customer service representatives can’t help you with, this is when you’d want to reach out to the Verizon Executive Relations team in 2022.
Do you want to know additional details about Verizon Executive Relations, such as how to contact them? If so, keep reading to find out those answers and other important information!
Why Should I Contact Verizon Executive Relations?
Verizon Executive Relations is an important part of the Verizon team, as these representatives are there to try to solve problems and disputes that the regular customer service hasn’t handled.
Furthermore, the Executive Relations team has more power and problem-solving abilities, since they’re trained a lot better than the regular customer service team members.
What Are Some of the Top Customer Complaints About Verizon?
While Verizon may have millions of happy customers, it doesn’t come without some complaints from, and some issues that are more common than others include the following:
- Billing errors
- Misleading promotions or advertisements
- Problems with a Verizon service
- Problems with a Verizon product
Therefore, if you’re experiencing any of the above issues, and the regular customer service team hasn’t solved your problem, it’s worth contacting Verizon Executive Relations.
How Do I Contact Verizon Executive Relations?
If you need to escalate an issue with the Verizon Executive Relations team, then you can call
1-877-596-7577.
If you’re asked to enter a Case ID, you can input “0” to try to get a hold of them if you don’t already have one.
Additionally, Verizon lists the executive leadership on its website, and you can go down the list and contact the company by email if you want to try to get an issue resolved.
However, it’s never a good idea to contact the CEO first, so you should start with the lower executives, and then move up the chain if you don’t receive a response.
How Do I Contact the Verizon Upper Manager?
If you’d like to contact upper management at corporate and at Verizon headquarters, you can call either of the two following phone numbers:
- 1-212-395-1000
- 1-908-559-2001
Does Verizon Have a Complaint Department?
Verizon does have a complaint department, and you can reach them by contacting the regular Verizon Customer Service team at 1-800-922-0204.
Additionally, you can use the “Contact Us” section of the website to find the best option to contact Verizon based on your problems, such as whether it’s with Wireless or Fios.
You can also chat with Verizon through the website, or send an email if you’d like to send in a complaint. Overall, there are multiple ways you can potentially resolve your issues.
How Do I Contact the CEO of Verizon?
You can contact the CEO of Verizon, Hans Vestberg, by going to his biography page on the Verizon website, or you can call the corporate office number at 212-395-1000.
However, you’re not going to get to talk to Vestberg by calling corporate, but you may be able to talk to an assistant or someone else who can pass along your message.
The assistant may also choose to transfer your call to someone within the Executive Relations team, or someone else that’s better trained to deal with and solve complaints.
Can I Sue Verizon?
The answer about suing Verizon depends on what’s in your Verizon contract, since most of the time there is an arbitration clause in the contract.
Furthermore, this means that you’ll need to go through the consumer arbitration process, which isn’t a court, but rather an independent process where you don’t even need to appear in person!
You’ll need to serve Verizon with a Notice of Dispute at the address listed within the document to start that process, and sometimes just initiating this step will get Verizon to resolve an issue.
Therefore, Consumer arbitration is the way to go when the Verizon Executive Relations team is unable to help resolve your problem and you think you’re in the right.
In addition, you can also use Small Claims Court to go after Verizon, which would work in some situations where you want monetary compensation such as the following:
- There is an outstanding debt you don’t think you should be liable for, such as misleading advertising or promotions led to you incurring extra charges and higher rates
- A device has malfunctioned and led to injuries
However, the amount you can sue for in small claims court will vary by state, so make sure that the monetary compensation you’re asking for is within the legal limit for your location.
To know more, you can also read our posts on Verizon dress code, Verizon complaints, and Verizon employee discount.
Conclusion
The Verizon Executive Relations team is better equipped to deal with customer problems and issues, and they should be who you reach out to if you want to escalate your complaint.
Furthermore, the Executive Relations team is more likely to help you, since they have more power than a regular representative, and they can be reached by phone for most matters.