{"id":2660,"date":"2022-02-28T04:17:31","date_gmt":"2022-02-27T22:47:31","guid":{"rendered":"https:\/\/wordxa.com\/?p=2660"},"modified":"2022-03-08T08:46:27","modified_gmt":"2022-03-08T03:16:27","slug":"amazon-sent-wrong-item-what-to-do-exchange-keeping","status":"publish","type":"post","link":"https:\/\/wordxa.com\/amazon-sent-wrong-item-what-to-do-exchange-keeping\/","title":{"rendered":"Amazon Sent Wrong Item (What To Do, Exchange + Keeping)"},"content":{"rendered":"<p><\/p>\n<div itemprop=\"text\">\n<p>Amazon is well-known for the fast shipping methods that they offer through services such as Amazon Prime shipping. Customers who place orders can receive their packages as early as the same day!<\/p>\n<p>However, Amazon\u2019s fast-paced shipping isn\u2019t always reliable, as customers often receive the wrong item in their order. If you\u2019ve had this problem, and are curious about what to do, keep reading to see what I learned!<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_18 counter-hierarchy counter-decimal ez-toc-grey\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Key Takeaways<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1\"><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/wordxa.com\/amazon-sent-wrong-item-what-to-do-exchange-keeping\/#What_To_Do_If_Amazon_Sends_the_Wrong_Item\" title=\"What To Do If Amazon Sends the Wrong Item?\">What To Do If Amazon Sends the Wrong Item?<\/a><ul class=\"ez-toc-list-level-3\"><li class=\"ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/wordxa.com\/amazon-sent-wrong-item-what-to-do-exchange-keeping\/#How_Do_I_Contact_Amazon_About_the_Wrong_Item\" title=\"How Do I Contact Amazon About the Wrong Item?\">How Do I Contact Amazon About the Wrong Item?<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/wordxa.com\/amazon-sent-wrong-item-what-to-do-exchange-keeping\/#Can_I_Keep_the_Wrong_Item_Delivered_by_Amazon\" title=\"Can I Keep the Wrong Item Delivered by Amazon?\">Can I Keep the Wrong Item Delivered by Amazon?<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/wordxa.com\/amazon-sent-wrong-item-what-to-do-exchange-keeping\/#Does_Amazon_Offer_a_Refund_or_Exchange_if_They_Send_the_Wrong_Item\" title=\"Does Amazon Offer a Refund or Exchange if They Send the Wrong Item?\">Does Amazon Offer a Refund or Exchange if They Send the Wrong Item?<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/wordxa.com\/amazon-sent-wrong-item-what-to-do-exchange-keeping\/#Why_Did_Amazon_Send_Me_The_Wrong_Package\" title=\"Why Did Amazon Send Me The Wrong Package?\">Why Did Amazon Send Me The Wrong Package?<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/wordxa.com\/amazon-sent-wrong-item-what-to-do-exchange-keeping\/#How_Do_I_Return_The_Wrong_Item_Shipped_From_Amazon\" title=\"How Do I Return The Wrong Item Shipped From Amazon?\">How Do I Return The Wrong Item Shipped From Amazon?<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/wordxa.com\/amazon-sent-wrong-item-what-to-do-exchange-keeping\/#Is_It_Easy_to_Return_A_Wrong_Item_From_Amazon\" title=\"Is It Easy to Return A Wrong Item From Amazon?\">Is It Easy to Return A Wrong Item From Amazon?<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/wordxa.com\/amazon-sent-wrong-item-what-to-do-exchange-keeping\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_To_Do_If_Amazon_Sends_the_Wrong_Item\"><\/span><span id=\"What_To_Do_If_Amazon_Sends_the_Wrong_Item\">What To Do If Amazon Sends the Wrong Item?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Customers who have received the wrong item from Amazon in an order they placed can contact Amazon and request a refund or replacement. Customers can either fill out a refund request on Amazon.com or can contact Amazon Customer Service and explain the situation. Additionally, customers may be allowed to keep the incorrect item. <\/strong><\/p>\n<p>If you\u2019d like to learn more about how to request a replacement for the wrong item, why Amazon sent you the wrong product, how to return a wrong item and more, keep reading for more facts and tips!<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_Do_I_Contact_Amazon_About_the_Wrong_Item\"><\/span><span id=\"How_Do_I_Contact_Amazon_About_the_Wrong_Item\">How Do I Contact Amazon About the Wrong Item?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If customers have received the wrong item in their order, or they received a package without ordering previously, they can contact Amazon about the situation <a href=\"https:\/\/donotpay.com\/learn\/amazon-sent-wrong-item\/\" data-lasso-id=\"45951\" data-old-href=\"https:\/\/donotpay.com\/learn\/amazon-sent-wrong-item\/\">using two methods.<\/a><\/p>\n<p>The first method is to call Amazon customer service using their 1-800 number and report the incorrect package, which is preferred if customers have received a package despite not ordering anything.<\/p>\n<p>Once customers have contacted customer service and explained the situation, they will be offered a refund or replacement if they received the incorrect product in their order.<\/p>\n<p>However, if they received a package and didn\u2019t order anything, Amazon will request the information on the order slip and may require the recipient to either return the item or to prepare it for pick-up by a delivery driver.<\/p>\n<p>The second method for receiving the wrong item is to fill out a <a href=\"https:\/\/www.amazon.ca\/gp\/help\/customer\/display.html?nodeId=GYG97JCDCUNGURQJ\" data-lasso-id=\"45952\" data-old-href=\"https:\/\/www.amazon.ca\/gp\/help\/customer\/display.html?nodeId=GYG97JCDCUNGURQJ\">refund and replacement<\/a> request on Amazon.com. In order to fill out this request, customers must do the following:<\/p>\n<ol>\n<li><strong>Log in to your Amazon account and go to the Your Orders page.<\/strong><\/li>\n<li><strong>Locate the order that you placed and select \u201cReturn or replace items\u201d which is listed on the right-hand side of your computer screen.<\/strong><\/li>\n<li><strong>From the \u201cReason for replacement\u201d drop-down menu, select \u201cwrong item was sent.\u201d<\/strong><\/li>\n<li><strong>Print the return label provided and prepare the incorrect item for shipping.<\/strong><\/li>\n<\/ol>\n<p>While filling out the online form is the simplest method for dealing with the wrong package being delivered, this method will automatically require customers to return the wrong item sent.<\/p>\n<p>However, when going through a customer service agent, Amazon will generally recommend that the customer keep the wrong item as a gift for the inconvenience.<\/p>\n<p>Therefore, if customers do wish to keep the item they received, it\u2019s recommended that they ask a live customer service agent for assistance so that they can both receive their correct order and keep the wrong item.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Can_I_Keep_the_Wrong_Item_Delivered_by_Amazon\"><\/span><span id=\"Can_I_Keep_the_Wrong_Item_Delivered_by_Amazon\">Can I Keep the Wrong Item Delivered by Amazon?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14369\" src=\"https:\/\/wordxa.com\/wp-content\/uploads\/2021\/09\/Screen-Shot-2021-08-31-at-12.37.36-pm-e1630636337101.jpg\" alt=\"Can I Keep the Wrong Item Delivered by Amazon?\" width=\"800\" height=\"425\"\/><\/p>\n<p>According to the FTC (Federal Trade Commission), if Amazon sends customers an item they did not order, it is theirs to keep. However, Amazon\u2019s online form will usually ask the customer to return the item they received.<\/p>\n<p>Therefore, being able to keep the wrong item will depend on the channel customers go through to request their correct package. If customers use the online form, they may be required to return the wrong item.<\/p>\n<p>However, if customers go through a live customer service agent, it\u2019s more likely that they will insist on the customer keeping the item for the inconvenience.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Does_Amazon_Offer_a_Refund_or_Exchange_if_They_Send_the_Wrong_Item\"><\/span><span id=\"Does_Amazon_Offer_a_Refund_or_Exchange_if_They_Send_the_Wrong_Item\">Does Amazon Offer a Refund or Exchange if They Send the Wrong Item?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>When customers report their incorrect order, Amazon will offer a refund or will send a replacement for the item, depending on what an individual customer prefers.<\/p>\n<p>Customers will receive their refund within 3-5 days from the day the request is approved, and Amazon will offer a new tracking number for the package they are sending as a replacement.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Why_Did_Amazon_Send_Me_The_Wrong_Package\"><\/span><span id=\"Why_Did_Amazon_Send_Me_The_Wrong_Package\">Why Did Amazon Send Me The Wrong Package?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If customers have received an incorrect package, there are a couple of reasons why the mistake was made.<\/p>\n<p>A common reason is that the fulfillment center had packages for similar names or addresses, and therefore accidentally placed each item in the wrong area.<\/p>\n<p>However, if customers have received a package even though they didn\u2019t order anything, this is usually caused by the delivery driver misreading the shipping label.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_Do_I_Return_The_Wrong_Item_Shipped_From_Amazon\"><\/span><span id=\"How_Do_I_Return_The_Wrong_Item_Shipped_From_Amazon\">How Do I Return The Wrong Item Shipped From Amazon?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If customers wish to return the wrong item sent to them, they can do so by filling out a refund and replacement request on Amazon.com. Once the form is filled out, customers will be provided with a printable return label.<\/p>\n<p>After printing out the return label, customers are asked to repackage the item in its original box, and Amazon will either ask the customer to return it or will arrange to have a delivery driver pick it up.<\/p>\n<p>If customers return the item themselves, Amazon will refund the postage cost and Import Fees Deposit after the refund and replacement form has been fully processed.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Is_It_Easy_to_Return_A_Wrong_Item_From_Amazon\"><\/span><span id=\"Is_It_Easy_to_Return_A_Wrong_Item_From_Amazon\">Is It Easy to Return A Wrong Item From Amazon?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Amazon\u2019s process for returning the wrong item is very simple, as long as customers accurately fill out the refund and replacement form, and return the item within the time stated on the replacement form.<\/p>\n<p>However, <a href=\"https:\/\/www.quora.com\/What-do-you-do-if-you-receive-the-wrong-Amazon-package\" data-lasso-id=\"45953\" data-old-href=\"https:\/\/www.quora.com\/What-do-you-do-if-you-receive-the-wrong-Amazon-package\">some customers have run into issues<\/a> when attempting to return the wrong item sent, by Amazon not receiving the returned package and charging their account for the item.<\/p>\n<p>Therefore, customers are advised to request a tracking number from their local post office when they return the wrong package to ensure it reaches Amazon\u2019s fulfillment center.<\/p>\n<p>To know more, you can also see our related posts on <a href=\"https:\/\/wordxa.com\/amazon-delivered-to-wrong-address\/\" data-lasso-id=\"45954\" data-old-href=\"https:\/\/wordxa.com\/amazon-delivered-to-wrong-address\/\">what to do if Amazon delivered to the wrong address<\/a>, <a href=\"https:\/\/wordxa.com\/amazon-empty-package\/\" data-lasso-id=\"45955\" data-old-href=\"https:\/\/wordxa.com\/amazon-empty-package\/\">Amazon empty package<\/a>, and <a href=\"https:\/\/wordxa.com\/amazon-refund-without-return\/\" data-lasso-id=\"45956\" data-old-href=\"https:\/\/wordxa.com\/amazon-refund-without-return\/\">the Amazon refund without return<\/a>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span id=\"Conclusion\">Conclusion<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If customers have received the wrong item from Amazon, they can visit the Returns Center on Amazon.com and fill out a refund and replacement form. Customers may also phone Amazon customer service to request a replacement for the item they initially ordered.<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Amazon is well-known for the fast shipping methods that they offer through services such as Amazon Prime shipping. Customers who place orders can receive their packages as early as the same day! However, Amazon\u2019s fast-paced shipping isn\u2019t always reliable, as customers often receive the wrong item in their order. If you\u2019ve had this problem, and &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/wordxa.com\/amazon-sent-wrong-item-what-to-do-exchange-keeping\/\"> <span class=\"screen-reader-text\">Amazon Sent Wrong Item (What To Do, Exchange + Keeping)<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":2661,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","spay_email":"","footnotes":""},"categories":[1],"tags":[],"jetpack_featured_media_url":"https:\/\/wordxa.com\/wp-content\/uploads\/2022\/02\/1646002052_Untitled-design-38.jpg","jetpack-related-posts":[{"id":2583,"url":"https:\/\/wordxa.com\/amazon-delivered-to-wrong-address-what-to-do-refund-more\/","url_meta":{"origin":2660,"position":0},"title":"Amazon Delivered To Wrong Address (What To Do, Refund + More)","date":"February 28, 2022","format":false,"excerpt":"Amazon offers a variety of perks with their delivery, such as Prime, free two-day shipping, and other similar benefits. In most cases, customers are able to rely on Amazon\u2019s delivery services. However, customers have occasionally found that their package has been sent to the wrong recipient, and are unsure what\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/wordxa.com\/wp-content\/uploads\/2022\/02\/1645988070_Untitled-design-42.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":4657,"url":"https:\/\/wordxa.com\/amazon-undeliverable-in-2022-meaning-refund-more\/","url_meta":{"origin":2660,"position":1},"title":"Amazon Undeliverable In 2022 (Meaning, Refund + More)","date":"March 4, 2022","format":false,"excerpt":"If Amazon says that a package is undeliverable, what exactly does that mean? There are many reasons a package may be undeliverable, whether it be because an address provided was incorrect, the item is too big to deliver, or it has been shipped in error. 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I was curious about how this refund method works too, so I\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/wordxa.com\/wp-content\/uploads\/2022\/02\/1645975146_Untitled-design-26-2.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":2692,"url":"https:\/\/wordxa.com\/does-amazon-refund-canceled-orders-in-2022-full-guide\/","url_meta":{"origin":2660,"position":3},"title":"Does Amazon Refund Canceled Orders In 2022? (Full Guide)","date":"February 28, 2022","format":false,"excerpt":"Online shopping has changed the retail industry forever, and one of the best things about shopping on the internet is\u00a0convenience. Many retailers give you the flexibility to change or cancel orders as needed. If you\u2019ve shopped on Amazon, you may be curious does Amazon refund canceled orders? I was interested\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/wordxa.com\/wp-content\/uploads\/2022\/02\/1646007524_Untitled-design-8-3.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":3282,"url":"https:\/\/wordxa.com\/amazon-exchange-policy-2022-process-items-more\/","url_meta":{"origin":2660,"position":4},"title":"Amazon Exchange Policy 2022 (Process, Items + More)","date":"March 1, 2022","format":false,"excerpt":"Amazon has a number of different policies that customers and staff members have to follow, such as how to properly process a return, how to refund a purchase, and other similar requirements. However, many customers wonder what Amazon\u2019s policy is for making exchanges, as well as how to process one.\u2026","rel":"","context":"Similar post","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/wordxa.com\/wp-content\/uploads\/2022\/03\/1646128847_Untitled-design-23.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":9039,"url":"https:\/\/wordxa.com\/what-happens-when-usps-loses-an-amazon-package-guide\/","url_meta":{"origin":2660,"position":5},"title":"What Happens When USPS Loses an Amazon Package? (Guide)","date":"July 28, 2022","format":false,"excerpt":"Nothing is more frustrating than waiting patiently for a package to arrive, only for it to get lost. Unfortunately, it does happen, especially when Amazon uses one of its third-party shipping partners like USPS. Well, in this article, we\u2019ll explain why Amazon is shipping with USPS, and what you can\u2026","rel":"","context":"In &quot;Amazon&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/wordxa.com\/wp-content\/uploads\/2022\/03\/1647066493_Untitled-design-2.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/posts\/2660"}],"collection":[{"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/comments?post=2660"}],"version-history":[{"count":1,"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/posts\/2660\/revisions"}],"predecessor-version":[{"id":7105,"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/posts\/2660\/revisions\/7105"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/media\/2661"}],"wp:attachment":[{"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/media?parent=2660"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/categories?post=2660"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordxa.com\/wp-json\/wp\/v2\/tags?post=2660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}