Family Dollar is another popular low-price retailer that many shoppers use as their go-to neighborhood store for many necessities as well as gifts, toys, and holiday decorations.
However, there are times when customers aren’t satisfied with the quality of the products or encounter some other problem. There are a number of ways in which shoppers can file complaints for Family Dollar to resolve its problems, so read for more facts!
Key Takeaways
Family Dollar Complaints In 2022
Shoppers at Family Dollar can file complaints and provide feedback in a number of ways. They can call Customer Service at 1-866-377-6420 or 1-844-636-7687 or use the online contact form to make a complaint in 2022. They can also write to the Regional Manager or the Family Dollar corporate headquarters to resolve problems.
To find out more about making a complaint at Family Dollar, carry on reading for tons of helpful information below!
How Do I Make a Complaint About Family Dollar?
Shoppers who need to make a complaint about their experience at Family Dollar stores or online can do so in a number of different ways.
If it’s a problem you encounter in a store while shopping, you can speak with a supervisor on the spot to see if they can help you.
If that doesn’t help resolve your problem, or you have a problem with online shopping, you can call the complaint number for Customer Service at 1-866-377-6420 or 1-844-636-7687.
If you have a lot of details or prefer to put them in writing, you can use the online contact form on the Family Dollar website to make a complaint.
You can also contact Family Dollar on its social media pages:
If you don’t get a satisfactory response, you can write a letter to the Regional Manager for your branch, or contact Family Dollar Corporate Headquarters.
What Are Common Types of Complaints at Family Dollar?
Shoppers in Family Dollar stores may encounter problems with a number of issues, such as the following:
- In-store shopping experience
- Checkout and returns
- Methods of payment
- Product quality and inventory
- Rudeness
- Cleanliness of stores
- Product safety and recalls
Online shoppers at Family Dollar may also have problems such as:
- Payments and checkout
- Returns
- Wrong products being shipped
- Broken or defective products
- Delivery
- Product quality and availability
Family Dollar Associates may have to report problems like violations of the Family Dollar Code of Conduct.
Shoppers and Associates at Family Dollar have a number of ways in which to file complaints about these and any other issues.
What Is the Corporate Phone Number for Family Dollar?
The number for the Family Dollar corporate headquarters is 1-800-547-0359. The address is 10401 Monroe Road (PO Box 1017), Charlotte, NC 28201.
Family Dollar is owned by Dollar Tree, and Michael A. Witynski is the President and Chief Executive Officer. Bob Sasser is the Executive Chairman.
Who Is the Regional Manager for Family Dollar?
If your problem cannot be resolved by customer service, you can contact the Regional Director. The listed name for Regional Director of Family Dollar is Genny Arndt.
How Do I Provide Feedback to Family Dollar?
If you don’t have a complaint about Family Dollar, but just want to provide feedback, you can use the company’s online form.
You can provide feedback on topics such as:
- In-store transactions
- Coupons
- Gift cards and prepaid cards
- Store maintenance and operations
- Products and inventory
- Online ordering
How Do I Report Violations of the Family Dollar Code of Conduct?
Family Dollar has a Code of Conduct that all Associates must follow to maintain standards of honesty and integrity.
Violations of the Code of Conduct can be reported to a supervisor or to the Human Resources Service Center, Internal Audit, or the Legal Department.
Human Resources Service Center: 1-800-547-0359, extension 5863 or 5851
Internal Audit: 1-800-547-0359
Legal Department: 1-800-547-0359
Violations can also be reported anonymously on the Alert line at 1-800-932-5378.
To learn more, you can also read our posts on Family Dollar shoplifting policy, does Dollar Tree own Family Dollar, and Family Dollar sick day policy.
Conclusion
Family Dollar shoppers have a number of ways to resolve any problems they may encounter. Starting with a store supervisor, you ask for help in resolving the issue in a number of ways.
You can call customer service for help, or use the online contact form on the Family Dollar site. You can also contact the regional manager or Family Dollar corporate offices with your problem.