IKEA has a generous return policy that allows customers to return items within 365 days of purchase. However, you may be wondering what IKEA’s policy is regarding the return of damaged and broken items. Here is everything I have managed to find out!
Key Takeaways
IKEA Return Policy For Damaged & Broken Furniture 2022
If you’re unhappy with your purchase at IKEA, you can always return it. However, there are some restrictions: furniture that is broken or faulty when you get it cannot be returned, and damage that occurs during delivery is not covered. But if your furniture was made by the customer, they may be able to get a refund through their insurance policy.
Will IKEA Accept Returns Of All Damaged Items?
IKEA may not accept returns of all damaged items, especially if those items were damaged by obvious customer misuse.
Generally, IKEA only takes back furniture that has its original packaging and returns that are made with the original receipt or proof of purchase.
IKEA may take back items without these things, and may even take damaged items, but this should not be depended on.
Additionally, if you have received a damaged flat pack or a broken item from IKEA, you will be eligible for a return as this was either made in the manufacturing process or when delivered.
What Happens To A Damaged Item After It Is Returned To IKEA?
A number of things can happen to damaged items returned to IKEA stores.
If you are returning an unopened item that is still in its original saleable condition, then the item will simply be put straight back onto the shop floor to be sold again.
For other items, such as those that have been damaged, they may end up in the ‘as is’ section of the IKEA store, where items that have been damaged, or their price otherwise reduced, are placed for resale at a significantly dropped price.
In order to be moved to the ‘as is’ section, the item must still be functioning, and damages should be superficial.
If an item is heavily damaged, or even fully recalled, then it is most likely that the item will simply be destroyed or recycled.
To learn more, you can also read about IKEA’s policy on returning mattresses, IKEAs price match policy, and the IKEA policy on returning items without a receipt.
Conclusion – IKEA Return Policy For Damaged Furniture
IKEA offers a very flexible return policy to their customers, allowing for up to 365 days for customers to make any returns on a number of items. This can, in some cases, even cover damaged furniture, especially if the item was clearly damaged during manufacturing.
Damaged returns may be discounted and sold in a special area of the store, or may be otherwise destroyed or recycled.